Terms of Use

These terms are an agreement between you and Silver Lake Analytics Pty Ltd, ABN 21 696 408 376 ("we", "us"), which runs TURN. By signing up you agree to them.

Last updated: 26 October 2026

The service

TURN is a running coach. It writes you a training plan, adjusts it from your feedback and, if you connect intervals.icu, from your training and recovery data. You can talk to the coach by email or in the app and push back on its advice.

Your health comes first

• The coach is not medical advice. It is general training guidance, not a diagnosis or treatment, and it is no substitute for a doctor or physiotherapist.
• Check with a doctor before starting if you have a heart condition, an injury, are pregnant, or have any doubt about your fitness for training.
• Stop and get help if you feel chest pain, faintness, unusual breathlessness or sharp pain. In an emergency call 000.
• You decide what you do. Running carries a risk of injury. You choose whether to follow each session, and you are responsible for training safely: your route, the conditions, traffic and your own limits.

Your account

• You sign in with your email address; there is no password. Keep access to your email secure, because anyone who can read it can sign in as you.
• You must be 18 or older and give us accurate information.

Trial and subscription

• Free trial: 7 days from your first plan. We tell you before it ends, and nothing is charged unless you choose a plan.
• Prices: A$7.99 a month or A$59 a year.
• Renewal: a subscription renews automatically at the end of each period until you cancel.
• Cancelling: cancel in one click in your account at any time. You keep access until the end of the period you have paid for.
• Refunds: if something goes wrong with the service, contact us and we will put it right or refund you as the law requires.
• Promo codes give the access they describe and cannot be exchanged for money.
• If we change the price, we will email you at least 30 days before it applies to you, and you can cancel before then.

Connected services

If you connect intervals.icu, its own terms apply to it. We are not responsible for intervals.icu, Garmin or any other service you use with ours, and we cannot guarantee they will always work with TURN.

Using the coach fairly

Please don't:

• try to access anyone else's account or data
• try to make the coach produce harmful or unlawful content
• copy, resell or misuse the service, or overload it

We may suspend an account that does these things.

What you send us

Your messages and data stay yours. You let us use them to provide the coach to you, as described in our Privacy Policy.

The service may change

We work to keep TURN running and accurate, but it may sometimes be unavailable or make mistakes. We may improve, change or stop features. If we close the service, we will give you reasonable notice and refund any unused part of a paid subscription.

Your rights under Australian law

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law, including the consumer guarantees.

To the extent the law allows, we are not liable for indirect or consequential loss. Where the law lets us limit our liability for a failure to meet a consumer guarantee, our liability is limited to supplying the service again or refunding what you paid.

Ending your account

You can stop at any time and delete your data from your account. We may close an account that breaks these terms, and will tell you why.

Changes to these terms

If we change these terms in a way that matters, we will email you before the change takes effect. If you keep using the service after that, the new terms apply.

General

These terms are governed by the law of Victoria, Australia.

Contact

contact@silverlakeanalytics.com.au, Silver Lake Analytics Pty Ltd, Geelong VIC 3216